Only show: Question "Region:" is one of the following answers ("EU") and Question "EU Group:" is one of the following answers ("Intel B - Group 5 Israel")
5. How often are you successful. . . in creating OPEN DISCUSSIONS with customers using active listening? (i.e., asking open-ended questions, observing body language, asking probing questions, clarifying questions, etc.)
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6. Based on questions you have asked, how often does your customer. . . IDENTIFY ALL ISSUE(S) related to a problem or situation? (e.g., machine is down but core issue is tool owner getting pressured regarding throughput, etc.)
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7. How frequently do your customers. . . share sensitive, BELOW THE WATERLINE ISSUE(S) with you as a result of OPEN DISCUSSIONS you are having with them? (e.g., tool owner is worried about how he will be judged by his boss, etc.)
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8. Section 2: Balanced Outcomes
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9. How often are you able to . . . clearly COMMUNICATE ALTERNATIVE SOLUTIONS that would make a customer's not reasonable and/or not possible request become possible for the customer and your company?
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10. How often does your customer . . . become more willing to have a COLLABORATIVE DISCUSSION with you as a result of a REASONABLE/POSSIBLE alternative you suggest?
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11. When dealing with a stressful, fire-fighting situation, how often do you . . . observe your customer becoming calmer and UNDER CONTROL after you discuss the situation with them in a transparent and accurate manner?
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12. Section 3: Being Proactive
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13. Prior to a customer being aware of a situation, how often do you . . . PROACTIVELY IDENTIFY ACTIONS that would help the customer achieve his goals, address his challenges or improve his performance?
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14. When receiving a request from a customer, either verbally or written, how often do you. . . proactively communicate an ALTERNATIVE PROPOSAL that would BETTER address the customer's issue?
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15. When PROPOSING a BETTER ALTERNATIVE, how often does your customer. . . accept your recommendation?
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16. How often do you consider ways to go beyond meeting the customer’s BASIC REQUIREMENTS to MORE IS BETTER or IMPRESS/DELIGHT FACTORS? (i.e., KANO)
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17. TOP THREE PRIORITIES
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18. WHAT do you want to accomplish and WHY?
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19. HOW are you going to accomplish this and by WHEN?
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This is a report for "TCF Baseline"
(Survey #2946494)