This report is filtered View conditions

Only show: Question "Region:" is one of the following answers ("EU") and Question "EU Group:" is one of the following answers ("Intel B - Group 5 Israel")

Israel Group 5 - TCF Baseline

    • 1. Response Counts

      Chart Loading
  • Response Table

    • 1. Name:

      Chart Loading
    • 4. Section 1: Real Needs

      Chart Loading
    • 5. How often are you successful. . . in creating OPEN DISCUSSIONS with customers using active listening? (i.e., asking open-ended questions, observing body language, asking probing questions, clarifying questions, etc.)

      Chart Loading
    • 6. Based on questions you have asked, how often does your customer. . . IDENTIFY ALL ISSUE(S) related to a problem or situation? (e.g., machine is down but core issue is tool owner getting pressured regarding throughput, etc.)

      Chart Loading
    • 7. How frequently do your customers. . . share sensitive, BELOW THE WATERLINE ISSUE(S) with you as a result of OPEN DISCUSSIONS you are having with them? (e.g., tool owner is worried about how he will be judged by his boss, etc.)

      Chart Loading
    • 8. Section 2: Balanced Outcomes

      Chart Loading
    • 9. How often are you able to . . .  clearly COMMUNICATE ALTERNATIVE SOLUTIONS that would make a customer's not reasonable and/or not possible request become possible for the customer and your company? 

      Chart Loading
    • 10. How often does your customer . . . become more willing to have a COLLABORATIVE DISCUSSION with you as a result of a REASONABLE/POSSIBLE  alternative you suggest?

      Chart Loading
    • 11. When dealing with a stressful, fire-fighting situation, how often do you . . . observe your customer becoming calmer and UNDER CONTROL after you discuss the situation with them in a transparent and accurate manner? 

      Chart Loading
    • 12. Section 3: Being Proactive

      Chart Loading
    • 13. Prior to a customer being aware of a situation, how often do you . . .  PROACTIVELY IDENTIFY ACTIONS that would help the customer achieve his goals, address his challenges or improve his performance? 

      Chart Loading
    • 14. When receiving a request from a customer, either verbally or written, how often do you. . . proactively communicate an ALTERNATIVE PROPOSAL that would BETTER address the customer's issue?

      Chart Loading
    • 15. When PROPOSING a BETTER ALTERNATIVE, how often does your customer. . . accept your recommendation?

      Chart Loading
    • 16. How often do you consider ways to go beyond meeting the customer’s BASIC REQUIREMENTS to MORE IS BETTER or IMPRESS/DELIGHT FACTORS? (i.e., KANO)

      Chart Loading
    • 17. TOP THREE PRIORITIES

      Chart Loading
    • 18. WHAT do you want to accomplish and WHY?

      Chart Loading
    • 19. HOW are you going to accomplish this and by WHEN?

      Chart Loading
This is a report for "TCF Baseline" (Survey #2946494)