Please explain why this is not applicable to your role.
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When it comes to Reasonable/Possible . . .
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Please explain why this is not applicable to your role
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When it comes to Being Proactive . . .
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Please explain why this is not applicable to your role
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Priorities: Please select your TOP THREE areas where you would like to improve.
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Customer Role:Indicate the role of the customer you were interacting with
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Activity Type:Please select the ACTIVITY TYPE where you had an opportunity to apply your TCF skills...
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Was this activity planned or unplanned?
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Did this interaction involve an escalation?
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Situation: What was the SITUATION/CHALLENGE when you engaged? Please be as specific as possible regarding the customer's position, and the impact that this challenge was having on the business and your relationship.
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Approach: What specific APPROACH was used?
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Tools: During this approach, which TCF Tools did you and your team members apply? (Please check up to three that had the greatest impact in your approach)
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Outcome: What was the OUTCOME of this situation? Please provide a detailed description of how the TCF approach resulted in overcoming the challenge.
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Impact: How much of a difference did your new TCF tools make on the positive outcome of this situation?
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Results: How did this benefit your customer? (choose all that apply)
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Reduced downtime: please quantify in hours saved
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Increased output: If the benefit was increased output, please quantify in percentage gain
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Reduced direct cost: If the benefit was decreased direct cost for the customer, please quantify in dollars saved
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Reduced rework: please quantify in hours saved
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Reduced escalations: please quantify in hours saved
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Productivity: Please quantify the improved cycle time in hours saved
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If possible, please add any additional details...
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Results: How did this benefit your company? (choose all that apply)
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Reduced costs: Please estimate the reduced costs in dollars
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Reduced re-work: Please quantify in hours saved
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Reduced escalations: Please quantify in hours saved
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Cycle Time: Please quantify the improved cycle time in hours saved
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Revenue: Please approximate the dollar value of new revenue opportunities (i.e., upgrades, contract renewal, etc.) that occured as a result of this situation
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Please estimate the number of times PER MONTH where you may have a similar type of conversation with similar results
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If possible, please add any additional details...
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Next Steps...WHAT do you want to accomplish and WHY?
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HOW are you going to accomplish this and by WHEN?
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This is a report for "TCF Post-Training"
(Survey #2946804)