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CSBG Singapore Group 10 - Post Training

    • 1.

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    • 1. Name:

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    • 7. Who is your manager?

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    • 10. Who is your manager?

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    • 13. Who is your Manager?

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    • 15. Who is your manager?

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    • 16. When it comes to Active Listening . . .

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    • 17. Please explain why this is not applicable to your role.

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    • 18. When it comes to Reasonable/Possible . . .

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    • 19. Please explain why this is not applicable to your role

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    • 20. When it comes to Being Proactive . . .

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    • 21. Please explain why this is not applicable to your role

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    • 22. Priorities: Please select your TOP THREE areas where you would like to improve.

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    • 25. Was this activity planned or unplanned?

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    • 26. Did this interaction involve an escalation?

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    • 27. Situation: What was the SITUATION/CHALLENGE when you engaged? Please be as specific as possible regarding the customer's position, and the impact that this challenge was having on the business and your relationship.

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    • 28. Approach: What specific APPROACH was used?

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    • 29. Tools: During this approach, which TCF Tools did you and your team members apply? (Please check up to three that had the greatest impact in your approach)

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    • 30. Outcome: What was the OUTCOME of this situation? Please provide a detailed description of how the TCF approach resulted in overcoming the challenge.

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    • 31. Impact: How much of a difference did your new TCF tools make on the positive outcome of this situation?

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    • 32. Results: How did this benefit your customer? (choose all that apply)

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    • 33. Reduced downtime: please quantify in hours saved

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    • 34. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)

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    • 35. Increased output: If the benefit was increased output, please quantify in percentage gain

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    • 36. Reduced direct cost: If the benefit was decreased direct cost for the customer, please quantify in dollars saved

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    • 37. Reduced rework: please quantify in hours saved

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    • 38. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)

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    • 39. Reduced escalations: please quantify in hours saved

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    • 40. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)

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    • 41. Productivity: Please quantify the improved cycle time in hours saved

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    • 42. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)

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    • 43. If possible, please add any additional details...

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    • 44. Results: How did this benefit your company? (choose all that apply)

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    • 45. Reduced costs: Please estimate the reduced costs in dollars

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    • 46. Reduced re-work: Please quantify in hours saved

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    • 47. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)

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    • 48. Reduced escalations: Please quantify in hours saved

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    • 49. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)

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    • 50. Cycle Time: Please quantify the improved cycle time in hours saved

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    • 51. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)

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    • 52. Revenue: Please approximate the dollar value of new revenue opportunities (i.e., upgrades, contract renewal, etc.) that occured as a result of this situation

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    • 53. Please estimate the number of times PER MONTH where you may have a similar type of conversation with similar results?

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    • 54. If possible, please add any additional details...

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    • 55. Next Steps...WHAT do you want to accomplish and WHY?

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    • 56. HOW are you going to accomplish this and by WHEN?

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This is a report for "TCF Post-Training" (Survey #2918764)