12. Please explain why this is not applicable to your role.
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13. When it comes to Reasonable/Possible . . .
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14. Please explain why this is not applicable to your role
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15. When it comes to Being Proactive . . .
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16. Please explain why this is not applicable to your role
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17. Priorities: Please select your TOP THREE areas where you would like to improve.
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18. Customer Role:
Indicate the role of the customer you were interacting with
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19. Activity Type:Please select the ACTIVITY TYPE where you had an opportunity to apply your TCF skills...
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20. Was this activity planned or unplanned?
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21. Did this interaction involve an escalation?
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22. Situation: What was the SITUATION/CHALLENGE when you engaged? Please be as specific as possible regarding the customer's position, and the impact that this challenge was having on the business and your relationship.
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23. Approach: What specific APPROACH was used?
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24. Tools: During this approach, which TCF Tools did you and your team members apply? (Please check up to three that had the greatest impact in your approach)
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25. Outcome: What was the OUTCOME of this situation? Please provide a detailed description of how the TCF approach resulted in overcoming the challenge.
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26. Impact: How much of a difference did your new TCF tools make on the positive outcome of this situation?
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27. Results: How did this benefit your customer? (choose all that apply)
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28. Reduced downtime: please quantify in hours saved
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29. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)
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30. Increased output: If the benefit was increased output, please quantify in percentage gain
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31. Reduced direct cost: If the benefit was decreased direct cost for the customer, please quantify in dollars saved
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32. Reduced rework: please quantify in hours saved
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33. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)
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34. Reduced escalations: please quantify in hours saved
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35. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)
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36. Productivity: Please quantify the improved cycle time in hours saved
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37. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)
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38. If possible, please add any additional details...
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39. Results: How did this benefit your company? (choose all that apply)
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40. Reduced costs: Please estimate the reduced costs in dollars
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41. Reduced re-work: Please quantify in hours saved
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42. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)
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43. Reduced escalations: Please quantify in hours saved
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44. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)
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45. Cycle Time: Please quantify the improved cycle time in hours saved
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46. How many hours? Please enter a whole number, no ranges (i.e., 10 hours, not 10-12 hours)
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47. Revenue: Please approximate the dollar value of new revenue opportunities (i.e., upgrades, contract renewal, etc.) that occured as a result of this situation
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48. Please estimate the number of times PER MONTH where you may have a similar type of conversation with similar results
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49. If possible, please add any additional details...
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50. Next Steps...WHAT do you want to accomplish and WHY?
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51. HOW are you going to accomplish this and by WHEN?
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This is a report for "TCF Post-Training"
(Survey #2946804)